Call us toll free: 1-888-577-2253

Customer Help

Customer Help

Out Customer Support team is always available to help.

Common purchase queries answered

Orders and Shipping

We currently ship within the United States. If you place your order before 2 PM CST, it will ship the same day. Delivery times depend on the chosen shipping method and destination. Standard shipping typically takes 3-7 business days, with faster options available for an additional fee.

To change your shipping address, please contact our customer service team as soon as possible. Address changes can usually be made before the order is shipped.

[email protected]

Once you make a purchase, you’ll receive a confirmation email with a tracking number. Use this number on the carrier’s website to monitor the delivery status.

No, we do not store your credit card information.

Yes, we charge sales tax where applicable, based on the shipping address and local tax laws.

Currently, we only ship within the United States.

Whenever possible, we will ship all your items in one package. However, depending on the size and availability of the items, they may arrive in multiple packages.

If you need to swap an item

Returns and Exchanges

Our return policy allows you to return most items within 30 days of purchase if they are in new, unused condition. Please refer to our specific return policy on our website for more detailed information.

We apologize for any inconvenience. Please contact our customer service team immediately with your order details, and we will arrange for the correct item to be shipped to you as soon as possible.

We’re sorry to hear that. Please reach out to our customer service team right away and provide details about the damage, along with any photos if possible. We’ll work quickly to resolve the issue by either replacing the damaged items or issuing a refund

Please return and products to the below address:

American Scale Supply
7566 Lily View Lane
Columbus, WI  53925

You can receive customer support by reaching out to our dedicated customer service team through various channels. You can typically find our contact information on our website or your order confirmation email. You can reach us via phone, email, or live chat during our business hours. We’re here to assist you with any questions, concerns, or assistance you may need.

If you entered the incorrect shipping address, it’s important to act quickly. Contact our customer service team as soon as possible with your correct shipping address. If your order hasn’t been shipped yet, we’ll do our best to update the address for you. However, if the order has already been processed or shipped, we may not be able to make changes, but we’ll work with you to find a solution.

Whether you can change or cancel an order after it’s been submitted depends on the stage of processing. If you need to make changes or cancel, please contact our customer service team immediately. If the order hasn’t been processed or shipped yet, we’ll do our best to accommodate your request. However, if it’s already in progress or shipped, we might not be able to make changes, but we’ll assist you in finding a solution.

Yes, you can often pre-order an item that is currently sold out. Pre-ordering allows you to reserve the item before it becomes available again. Keep in mind that pre-order availability depends on the item and retailer, so check the product listing or contact customer service for more information on pre-order options.